Registration Policies

Buyer’s Right to Cancel

Subject to “Cancellation Policy” below, you have a right to cancel your enrollment and receive a refund by providing written notice to: service@coactive.com. You do not have the right to cancel by not attending a program you are registered for.

CTI’s Right to Cancel

In rare cases, CTI may choose to cancel/reschedule courses at its discretion. CTI will not be responsible for costs that may be incurred by students as a result of such cancellations or rescheduling.

Right of Refusal

Privacy Policy

CTI will obtain your personal and demographic information in order to secure your registration and to comply with applicable legal requirements. To register for a course, you must provide contact information (e.g. name, email and mailing address) and financial information (e.g. credit card number, expiration date). This information is used for government reporting, billing purposes and to fulfill your registration needs.

CTI will not share your information with any third party outside of our organization, except as required by law and outlined herein. We do share Names, City, State, Zip, Phone Numbers, and Emails via a Course Roster supplied to your Course Leaders. It is strictly not permitted to solicit other students in your course for personal marketing or solicitation of any kind.

COACH TRAINING COURSES POLICIES

All course registrations are secured on a first-come, first-served basis and are subject to availability. We accept payment by credit card (Visa, MasterCard, American Express, and Discover), ACH, and wire transfer. Your full balance for the course is due prior to attending the course. CTI will notify you if an automatic charge to your credit card is not approved.

Course Transfers & Timing for Completion

All Course Transfers within 3 weeks of the Course Start Date will be assessed a fee of at minimum $175. All your Courses must be completed within two years of the date of your registration for a Course or Package. If you do not complete your courses within the two year window, you will forfeit the $250 registration fee and future attendance will be subject to current course pricing. A participant missing more than one (1) hour of the course will be required to reschedule in order to get credit. The fee to reschedule is $175.

Venue Policies

CTI is not responsible for any hotel fees, rates are not guaranteed, and rates are subject to change. If you plan to drive to the venue, you are responsible for any parking fees.

100% MONEY-BACK GUARANTEE | Fundamentals and Co-Active Leadership Workshop

We are confident that you will find great value in our Fundamentals course or our CLW course and we want you to be completely comfortable with your decision. If you are not completely satisfied, we will provide you a full refund, including your $250 registration fee and cancel your course package registration without penalty. Refunds must be requested by submitting this form within 30 days of the course completion.

CERTIFICATION PROGRAM POLICIES

You will be eligible to submit your Certification Application upon completion of your Process course. You must begin your Certification Program within 12 months of completing your Synergy course. A completed application, including your Certified Professional Co-Active Coach’s name, is due no later than the 1st of the month prior to the chosen month to begin the program (e.g. no later than May 1 for a June start). Your selected start date is not confirmed until you have received a confirmation email.

Certification Installment Payments

Your remaining Certification balance is due as follows: the first of five automatic credit card charges will take place the 1st business day of the month starting after your have complete your registration into a Certification Pod. Certification Transfers You may transfer from one start month to another one time without penalty, provided that you are not confirmed in a Certification Pod Group. Certification program transfers are not allowed once you are confirmed into a Certification pod.

CO-ACTIVE LEADERSHIP PROGRAM POLICIES

Pricing

Price includes: All tuition, meals, residential fees, program materials and inter-session conference lines Price does not include: Any hotel expense that may be incurred before retreat commencement or after retreat completion. You are also responsible for arranging your own transportation to and from the retreat center for each of the four retreats. Prices are listed and transacted in USD.

Payment Methods:

We accept payment in the following ways:

VISA, Mastercard, American Express, or Discover credit card. USD Credit Card Transactions are directly processed via CTI. Exchange rate is determined by your financial institution on date of transaction. CTI is not responsible for any currency fluctuations or transaction fees charged by your financial institution.

Optional Installment Plan:

If you choose not to pay for the program in full, we offer an installment plan via Klarna, which can be accessed on the website.

Release of Liability:

CTI reserves the right to refuse a student participation in courses and/or programs. In addition, upon the recommendation of both CTI Course Leaders, CTI reserves the right to remove from a retreat a student who is negatively impacting other students and /or the learning environment. The student understands that CTI’s Leadership Program requires participation in activities that require physical exertion and challenges. The student agrees to advise CTI in advance of any physical considerations or medical conditions he or she may have and agrees to release CTI from any liability arising out of such activities.

Transfer Policy

Transfers BEFORE the program has begun:

Transfers are allowed more than 30 days prior to the start of the program and participants are subject to a $175 transfer fee. Transfers less than 30 days prior to the start of the program are subject to a transfer fee of 50% of Retreat 1 cost.  

Transfers AFTER the program has begun:

Transfers after the program has begun will not be allowed. As this program is a cohort based program, it is too disruptive to the learning environment to transfer into another program. Participants will be cancelled if they cannot attend the full program and invited to return to a new program in the future. The participant will need to attend all retreats, including retreats they took with another program, but they will be offered 50% off the retreats that were previously attended  

Cancellation Policy

Cancellations PRIOR to Retreat 1:

If you choose to cancel your enrollment in a Leadership program, you will be charged a processing fee according to the schedule below: More than 30 days prior to start of Retreat 1: Cancellation fee is $250 non-refundable fee Less than 30 days prior to start of Retreat 1: Cancellation fee is 50% of Retreat 1 cost

Cancellations AFTER the program has begun:

There are no fees, to cancel and the student will pay only for the retreat attended. Should the student wish to return and complete their Leadership Program at a later time, they will need to completely restart with a new group, paying 50% of any retreat previously attended.